At 391bet, betting is entertainment — and it should stay that way. That's why we provide real control tools, clear information about risks, and support channels for any user who needs them. See everything we do to make sure your gaming experience stays healthy.
When 391bet talks about responsible gambling, it's not just checking a legal box. It's a genuine commitment built into the product from the very first login. Betting on football — whether it's the Brasileirão, Copa do Brasil, or Libertadores — along with slots, roulette, crash games, or Live Casino can be a great form of entertainment, just like going to the movies or watching a match at the stadium. The problem starts when what used to be fun begins to feel like an obligation, an escape, or a source of financial pressure.
The 391bet knows that the line between fun and a problem can be a fine one, and that the digital environment comes with features that make self-control harder — 24-hour availability, mobile access, instant Pix payments. That's why we don't wait for users to hit a breaking point before offering help. The control tools are available from the moment you sign up, easy to find and easy to activate.
This page is here to explain, clearly and directly, what these tools are, how to spot early warning signs, and where to find help if you or someone close to you needs it. We also want to make one thing clear: asking for help or using limit and self-exclusion tools isn't a weakness — it's the smartest decision a bettor can make when they realize things are getting out of control.
The 391bet is a platform built for the Brazilian market, with payments via Pix, boleto bancário, credit and debit cards, and fully Portuguese-language support. That same attention to the local experience extends to our responsible gambling commitment — because it makes no sense to take care of one and ignore the other.
Our platform is for users 18 and older only. Identity verification, including submission of a government-issued ID and proof of address, is required before your first withdrawal. Accounts suspected of use by minors are immediately blocked pending investigation. If you have children or dependents, we recommend using parental control tools on your device to prevent accidental access to the platform.
In the sections below, you'll find a complete guide covering the available tools, the warning signs of problematic gambling behavior, and the support channels — both on and off the platform — for anyone who needs help.
If you're going through a difficult situation related to gambling, you don't have to face it alone.
Or reach us via 391bet live chat and ask for guidance on self-exclusion.
Free resources for all users — available at any time, no hassle required
Set a maximum deposit amount per day, week, or month. Once configured, the limit takes effect immediately for reductions and after 7 days for increases — that waiting period exists to protect you from impulsive decisions. You can adjust it anytime in your account settings.
Set a cap on how much you're willing to lose in a given period. When the limit is reached, the platform automatically blocks new bets until the next period. No advance warnings, no extra temptation — just the brake you set for yourself.
Set a maximum daily session time. When the limit is reached, you get an alert and can choose to end or continue. If you take no action, the session closes automatically. Useful for anyone who loses track of time during live betting.
Need a break? Activate a 24-hour, 7-day, or 30-day account pause. During this period, account access is blocked — no exceptions. Deposits are automatically declined, and any open bets continue to be settled as normal.
For those who want a longer-lasting block: self-exclusion locks account access for a minimum of 6 months or permanently. No promotions, no bonus emails, no betting reminders — the complete silence you need to get back on track.
Enable periodic reminders that display, during your session, the total time played and the amount wagered in that period. A subtle but effective nudge to stay aware of how much time and money you're putting into your bets.
To activate any of these tools, go to your your account settings or speak with support via live chat, available 24 hours a day.
This isn't just talk — it's structure, product, and culture built into the platform
Every user goes through CPF and ID verification before their first withdrawal. Accounts with age inconsistencies are blocked immediately. 391bet accepts no shortcuts when it comes to underage access controls.
The 391bet support team receives specific training in identifying problem gambling behavior and guiding users who are seeking help — without judgment, with empathy, and with quality information.
Users who have opted for self-exclusion are removed from all 391bet communications: email, SMS, push notifications, and remarketing. The user's decision is respected without exception.
391bet monitors behavioral patterns that may indicate problem gambling — sudden increases in frequency, chasing losses, excessive deposits — and may proactively reach out to users with guidance.
Rollover conditions, expiration dates, and requirements for each promotion are presented clearly before activation. No fine print designed to push you into betting more than you planned — 391bet believes users should make decisions with full information.
Making withdrawals difficult is a practice that encourages players to keep betting beyond their plans. At 391bet, Pix withdrawals are processed in up to 15 minutes, 24 hours a day — because the money you've won is yours, full stop.
Recognizing the early signs is the first step. If you identify with three or more of the items below, it may be time to talk to someone or use 391bet's responsible gambling tools.
Certain distorted beliefs about how gambling works are common among players who are struggling. Recognizing them helps you make more rational decisions.
Best practices that make a real difference over time — for anyone who wants to keep betting as entertainment and nothing more.
Fast, simple, no hassle.
Common questions from bettors who want to gamble responsibly on 391bet
On and off the platform — you're not alone in this
Our support team is available 24 hours a day, 7 days a week. For any questions about responsible gambling tools, reach out via chat — no judgment.
View FAQFor self-exclusion requests, account limits, or any responsible gambling matter, email contato@391bet.biz. We respond within 24 hours.
contato@391bet.bizFree emotional support, available 24 hours a day, every day of the year. If you or someone close to you is experiencing emotional distress related to gambling, call.
A free in-person and online support group for people dealing with compulsive gambling, based on the 12-step model. Meetings are held in cities across Brazil.
Find local support groups through your nearest CAPS or UBS391bet is an entertainment platform. Sports Betting, slots, roulette, Live Casino, and crash games involve real financial risk. Never bet money you can't afford to lose. Read our Terms and Conditions and our Privacy Policy before you start. Platform available to adults 18 and over only.
Create your 391bet account, set your limits from the start, and enjoy the best of Sports Betting and casino — with football, volleyball, slots, and much more — in a healthy, responsible way.