At 391bet, player privacy is taken seriously. This Policy clearly explains what data we collect, how we use it, who we share it with, and what your rights are as a data subject — all in compliance with Brazil's General Data Protection Law (LGPD – Lei nº 13.709/2018).
The core security and privacy pillars we apply on every access to the platform
All communication between your phone or computer and 391bet's servers is protected by SSL 256-bit encryption. Your registration data, betting history, and payment information are never transmitted in plain text.
391bet operates in full compliance with Brazil's General Data Protection Law (Lei nº 13.709/2018). Your data is collected only on a valid legal basis and used exclusively for the purposes stated in this Policy.
391bet does not sell, rent, or transfer your personal data to advertisers or data brokers. No user data is commercialized with third parties for external marketing purposes.
As the owner of your data, you have the right to access, correct, port, and request the deletion of your information at any time. These requests can be submitted via live chat or by emailing contato@391bet.biz.
Sensitive financial information — such as Pix keys, card details, and banking credentials — is not stored on 391bet's servers after a transaction is processed. The entire flow complies with PCI-DSS standards.
In the event of any security incident that may affect your data, 391bet is committed to notifying the affected users and the National Data Protection Authority (ANPD) within the timeframes required by the LGPD.
A 391bet is a Sports Betting and online casino platform operated under the domain 391bet.biz, aimed exclusively at Brazilian users. In this Privacy Policy, references to "391bet", "we", or "platform" refer to the operating company responsible for processing your personal data as the controller, as defined by the LGPD.
This Policy applies to all users who access or use any service made available by 391bet — whether through the 391bet.biz website, the mobile app for Android or iOS, or any other official platform channel. By creating your account and using our services, you confirm that you have read and accepted the terms of this Policy.
This Policy was drafted in accordance with the General Data Protection Law (LGPD – Law No. 13,709/2018) and the Brazilian Internet Civil Framework (Law No. 12,965/2014). For any questions, please contact us at contato@391bet.biz.
A 391bet collects only the data necessary to provide its services and meet legal obligations. Below are the main types of data processed by the platform:
| Category | Data collected |
|---|---|
| Identification | Full name, CPF, date of birth, document number (government-issued ID) |
| Contact | Email address, mobile number, residential address, ZIP code (CEP) |
| Financial | Registered Pix key for withdrawals, destination bank, deposit and withdrawal history |
| Platform usage | Betting history, games accessed, login times, market preferences |
| Technical | IP address, device type, operating system, browser, session cookies |
| Communications | Live chat and email support records, including the content of messages exchanged with our support team |
We do not collect sensitive data such as health information, sexual orientation, religious beliefs, or political affiliation. Credit or debit card data is processed directly by our partner payment operators and is not stored on the servers of 391bet.
A 391bet collects personal data in several ways throughout your interaction with the platform:
A 391bet uses your personal data solely for the purposes described below. No additional purpose is applied without prior notice to the data subject:
Every data processing operation carried out by 391bet is grounded in a legal basis established by the LGPD. The main bases we apply are:
A 391bet has appointed a Data Protection Officer (DPO) responsible for overseeing privacy practices and handling data subject requests. To get in touch, email contato@391bet.biz with the subject line "LGPD – Data Subject Request".
A 391bet does not sell or transfer your personal data to third parties for commercial purposes. Sharing only occurs where strictly necessary to provide our services or comply with legal obligations:
All third parties that access personal data of users of 391bet are contractually required to handle this information with confidentiality and in accordance with the LGPD.
A 391bet employs a robust set of technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or improper disclosure:
In the event of a security incident that may compromise your data, 391bet is committed to notifying affected users and the National Data Protection Authority (ANPD) within the legal deadlines established by the LGPD.
A 391bet uses cookies and similar technologies to enhance your platform experience, ensure services function correctly, and collect usage metrics. Here is an overview of the types of cookies we use:
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect account functionality. Performance and analytics cookies can be declined without impacting your betting experience.
391bet does not use cookies to track your browsing outside the 391bet.biz domain. No data collected via cookies is sold to third parties or used to display ads from other companies on your device.
A 391bet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected or to meet legal obligations. Key retention periods are:
Once the applicable retention periods have expired, data is securely deleted or anonymized, making it impossible to identify the data subject.
The LGPD guarantees you, as the data subject whose information is processed by 391bet, a set of rights that can be exercised at any time, free of charge, via live chat or by emailing contato@391bet.biz:
Request a copy of all personal data that 391bet holds about you.
Request the correction of incomplete, inaccurate, or outdated information in your account.
Request the deletion of your personal data, except where retention is required by law.
Receive your data in a structured format for transfer to another data controller.
Withdraw consent for processing based on that legal ground, such as marketing communications.
Obtain information about the entities with which 391bet shares your data.
The response deadline for data subject rights requests is up to 15 business days from the receipt of the identified request. In more complex cases, this deadline may be extended by an equal period, with prior notice to the data subject.
The services of 391bet are intended exclusively for individuals aged 18 years of age or older. The platform does not intentionally collect personal data from users under 18. If we determine that a minor's data was collected by mistake, we will take the necessary steps to delete it immediately and close the corresponding account.
If you believe a minor's data has been provided to 391bet, please contact us immediately at contato@391bet.biz. Age verification is part of the account validation process required before the first withdrawal, and any inconsistency will result in account suspension pending investigation.
391bet uses CPF cross-referencing and document verification to confirm that users are of legal age. Accounts created using third-party data or false age information will be closed and any balances held for review.
A 391bet may update this Privacy Policy periodically to reflect changes in data processing practices, applicable legislation, or the services offered. The most current version will always be available on this page, along with the date of the last update.
Relevant changes will be communicated via your registered email and/or through an in-platform notification at least 15 days before taking effect. Continued use of the services after changes are published constitutes acceptance of the new terms.
To exercise your rights as a data subject, ask questions about this Policy, or get in touch with our Data Protection Officer (DPO), please use the contact channels below:
If you are not satisfied with how we handled your request, you have the right to file a complaint with the National Data Protection Authority (ANPD) at gov.br/anpd.
391bet respects and facilitates the exercise of all rights provided under Law No. 13,709/2018
You may request a full copy of all personal data 391bet holds about you at any time, including your betting and transaction history.
If any information in your account is incorrect or out of date — such as your address, email, or phone number — you can request a correction at any time via chat or email.
After your account is closed and the applicable legal retention periods have expired, you may request the permanent deletion of your personal data from our systems.
Receive a copy of your data in a structured, machine-readable format for transfer to another controller, as provided for under the LGPD.
Withdraw your consent to receive marketing communications or to the use of non-essential cookies at any time, with no penalty to your use of the core services.
Find out which third parties 391bet has shared your data with, why, and under what legal basis — clearly and without red tape.
Your personal data is processed solely for the provision of platform services and compliance with legal obligations. To exercise your rights or ask any questions, email contato@391bet.biz with the subject line "LGPD – Data Subject Request". You may also consult our Terms and Conditions.
Your data protected by LGPD, 256-bit SSL encryption, and a support team available around the clock. Create your free account and claim a bonus of up to R$ 500.00 on your first deposit.