Official platform document

391bet Terms & Conditions – Platform Usage Rules

Before creating your account and placing your first bet, please read the terms that govern the use of 391bet carefully. Here you'll find the rules on registration, betting, payments, bonuses, and responsible gambling — all laid out clearly and directly.

Last updated: January 2026
Brazilian Portuguese Version
14 Sections
Detailed rules
LGPD Compliant
Law 13,709/2018
18+
Restricted access
24/7 Support
Chat in PT-BR

What These Terms Cover

A summary of the key points you need to know before using 391bet

Registration & Eligibility

Who can open an account at 391bet, what information is required, and the user's responsibilities for keeping their registration details up to date.

Deposits & Withdrawals

Accepted payment methods — Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, TED — including minimum amounts and processing times.

Betting Rules

How bets are accepted, calculated, and settled; what happens if an event is canceled; and the specific rules for live betting on 391bet.

Bonuses & Promotions

Eligibility conditions, rollover requirements, and expiry periods for bonuses offered by 391bet — including the welcome bonus of up to R$ 500.00.

Privacy & Security

How 391bet collects, uses, and protects your personal data, in compliance with the General Data Protection Law (LGPD – Law No. 13,709/2018).

Responsible Gambling

Tools available to help manage your gambling behavior: deposit limits, account pause, and self-exclusion — and how to activate each one on 391bet.

1 Acceptance of Terms and Conditions

When creating an account with 391bet (accessible at 391bet.biz), you confirm that you have read, understood, and fully agreed to these Terms and Conditions, as well as our Privacy Policy and the rules of Responsible Gambling. These documents form the agreement between you and 391bet.

If you do not agree with any part of these Terms, you must not use the services of the 391bet. Continued use of the platform after updates are published constitutes automatic acceptance of the new versions. We recommend checking this page periodically.

These Terms have been drafted in accordance with applicable Brazilian law, including the Consumer Protection Code (Law No. 8,078/1990) and the General Data Protection Law (Law No. 13,709/2018).

2 User Registration & Account

To access the services of 391bet, you must create a user account by providing accurate, complete, and up-to-date information. You are responsible for the accuracy of all registration data provided, including full name, CPF, date of birth, address, email address, and mobile number.

Only one account is permitted one account per user. Duplicate accounts may be closed and balances held for verification. The 391bet reserves the right to request identification documents (national ID, driver's license, or passport) and proof of address to validate a registration at any time.

  • Your account username and password are personal and non-transferable.
  • You must notify 391bet immediately if you become aware of any unauthorized access to your account.
  • 391bet is not liable for any losses resulting from the sharing of account login credentials.
  • Registration is free and there are no account maintenance fees.

3 Eligibility & Usage Restrictions

The services of 391bet are intended exclusively for individuals with 18 years of age or older, residents of Brazil. Access or use of the platform by minors is strictly prohibited. 391bet may request age verification at any time and suspend accounts while verification is pending.

Use of the platform is also not permitted by individuals who:

  • Are registered in the self-exclusion program of 391bet or any regulatory authority;
  • Are employees, service providers, or immediate family members of 391bet staff;
  • Are located in jurisdictions where online betting is expressly prohibited by local law;
  • Use a VPN or other means to mask their real location in order to circumvent restrictions.

Identity verification is required before the first withdrawal. Withdrawals from unverified accounts will be withheld until the validation process is complete.

4 Deposits & Payment Methods

The 391bet accepts the main payment methods used in Brazil. The minimum deposit is R$ 20.00. All transactions are processed exclusively in Brazilian Reais (BRL). Deposits in foreign currency are not accepted.

Available deposit methods:

Pix (instant) Boleto bancário Credit card Debit card PicPay Mercado Pago TED – Nubank TED – Itaú, Bradesco, Banco do Brasil

Pix deposits are credited instantly. Bank slips (boleto) may take up to 2 business days to clear. Credit card deposits may be subject to approval by the card issuer. The 391bet does not charge fees on deposits; however, any fees applied by the user's financial institution are the user's sole responsibility.

The bank account, Pix key, or card used for deposits must be registered in the name of the 391bet account holder. Deposits made by third parties will be returned and the account may be suspended pending investigation.

5 Withdrawals & Payment Processing

The minimum withdrawal at 391bet is R$ 30.00. Withdrawals are processed exclusively via Pix or bank transfer to an account held in the registered user's own name. Withdrawals to third-party accounts are not permitted under any circumstances.

The processing time for Pix withdrawals is up to 15 minutes after the request is submitted, available 24 hours a day, 7 days a week, including weekends and public holidays. For TED bank transfers, processing may take up to 1 business day.

  • Full identity verification is required before your first withdrawal can be processed.
  • 391bet does not charge any fees on withdrawals processed via Pix.
  • In cases of suspected fraud, money laundering, or violation of these Terms, withdrawals may be withheld pending internal investigation.
  • Unredeemed bonus balance cannot be withdrawn before the rollover requirements have been met.
  • Cancelled bets or postponed events result in an automatic refund of the wagered amount to the available account balance.

6 Sports Betting Rules

When placing a bet on 391bet, you accept the odds displayed at the time the bet is confirmed. Odds may change up until confirmation, particularly on live bets. Once confirmed, the bet is binding and cannot be cancelled by the user, except where the cash out feature is available.

391bet covers betting on football (Brasileirão Série A, Copa do Brasil, Libertadores, Sul-Americana, and more), volleyball (Superliga Masculina e Feminina, Liga das Nações), basketball (NBB, NBA), MMA/UFC, tennis, e-sports, and over 30 other sports. Each sport may have specific settlement rules available on the event page.

  • Event cancelled before it starts: all bets are fully refunded.
  • Event interrupted after it has started: bets are settled based on the result at the time of interruption, unless sport-specific rules apply.
  • Odds errors: 391bet reserves the right to void bets placed at incorrect odds due to technical or human error.
  • Live betting: broadcast delays may affect the time of acceptance. 391bet may refuse or void bets placed based on information the bettor obtained before the odds were updated.
  • Multi/accumulator bets: if an event within an accumulator is canceled, the accumulator is recalculated using the remaining events.

391bet reserves the right to limit the maximum bet amount per event, market, or user, at its sole discretion, particularly in cases of high financial exposure.

7 Casino, Slots & Online Games

The 391bet offers a casino section with over 1,000 games, including slots, roulette, blackjack, baccarat, crash games, and a Live Casino with real dealers. All games are provided by licensed suppliers and use certified random number generators (RNG) to ensure fair and unpredictable outcomes.

The live casino at 391bet runs in real time via studio streaming. The rules for each game are displayed within the game interface and should be reviewed before play begins. 391bet does not guarantee outcomes in casino games — these are probability-based entertainment products.

  • The minimum bet amount for casino games may vary by game and provider.
  • Connection drops on the user's end during a round do not void bets that have already been confirmed.
  • Casino games may contribute at a different rate toward bonus rollover requirements — please refer to the specific terms of each promotion.

8 Bonuses, Promotions & Rollover Requirements

The 391bet offers periodic bonuses and promotions for registered users, including a welcome bonus, reload bonus, accumulator bonus, and risk-free bets. Each promotion has specific eligibility conditions, maximum value, validity period, and rollover requirement (minimum betting volume before the bonus can be withdrawn).

The welcome bonus of up to R$ 500.00 is subject to a 5x rollover on the combined deposit and bonus amount. For example: a deposit of R$ 100.00 with a R$ 100.00 bonus gives a total balance of R$ 200.00, requiring R$ 1,000.00 in qualifying bets before the bonus balance is released for withdrawal.

  • Only bets with minimum odds of 1.50 count toward the bonus rollover, unless otherwise stated in the specific promotion.
  • Cancelled or refunded bets do not count toward the rollover.
  • The standard rollover period is 30 calendar days from the date the bonus is activated.
  • A user may only have one active bonus at a time, unless otherwise specified in the promotion.
  • 391bet reserves the right to cancel bonuses if abuse or a breach of promotional terms is suspected.
  • Bonuses are non-transferable between accounts and have no monetary value before the rollover requirement is met.

9 User Conduct and Acceptable Use

By using the services of 391bet, you agree to do so lawfully, honestly, and in compliance with these Terms. The following conduct is strictly prohibited:

  • Use of automated systems (bots, scripts) to place bets or interact with the platform;
  • Colluding with other bettors to gain an unfair advantage in betting markets;
  • Use of privileged or insider information to place bets ahead of odds updates;
  • Money laundering or use of the platform for any unlawful purpose;
  • Opening multiple accounts to exploit bonuses or promotions abusively;
  • Any form of market or result manipulation, or any attempt thereof;
  • Sharing account access with third parties or transferring login credentials in exchange for payment.

The 391bet actively monitors betting patterns and suspicious behavior. If prohibited conduct is detected, the account may be immediately suspended, withdrawals held, and the case referred to the relevant authorities.

10 Account Closure & Suspension

You may request the closure of your account at 391bet at any time via live chat or by emailing contato@391bet.biz. To request account closure, there must be no open bets and any available real-money balance (excluding bonus funds) must be withdrawn beforehand.

The 391bet may suspend or close an account in the following circumstances:

  • Breach of any provision of these Terms and Conditions;
  • Providing false information during registration;
  • Substantiated suspicion of fraud, money laundering, or unlawful activity;
  • Request by the user under the self-exclusion program;
  • Order by a competent authority.

If an account is closed due to a Terms violation, any unredeemed bonus balance will be forfeited. Real-money balances (from deposits and legitimate winnings) will be returned after verification, except in cases involving unlawful activity.

11 Privacy & Data Protection (LGPD)

The 391bet collects and processes users' personal data in accordance with Brazil's General Data Protection Law (LGPD – Law No. 13,709/2018). Data collected is used exclusively for: account operation and maintenance; payment and withdrawal processing; fraud and money laundering prevention; compliance with legal and regulatory obligations; and ongoing improvement of platform services.

You have the right to access, correct, port, and request deletion of your personal data. To exercise these rights, contact us at contato@391bet.biz or via live chat. For full details on how your data is handled, see our Privacy Policy.

391bet uses 256-bit SSL encryption on all data transmissions. No sensitive financial information (card numbers, banking details) is stored on the platform's servers after a transaction is processed.

12 Responsible Gambling

The 391bet believes that betting should be a form of entertainment — never a source of financial or emotional stress. That's why we provide a set of responsible gambling tools for any user who needs support managing their own gambling behavior.

Tools available on the 391bet platform:

  • Deposit limit: set a maximum daily, weekly, or monthly deposit limit;
  • Temporary pause: pause access to your account for 24 hours, 7 days, or 30 days;
  • Self-exclusion: request a permanent account block for a minimum period of 6 months or indefinitely;
  • Verified reality: set periodic reminders about the time and amount wagered in a session.

To access these tools, go to your account settings or reach out via live chat. If you or someone close to you needs professional support for compulsive gambling behavior, please call CVV: 188 or visit our Responsible Gambling.

13 Limitation of Liability

The 391bet makes every reasonable effort to ensure platform availability and proper functionality. However, uninterrupted availability cannot be guaranteed, particularly during scheduled maintenance, third-party infrastructure failures, or events beyond the platform's reasonable control.

391bet is not responsible for:

  • Losses resulting from the user's internet connection failure during live betting;
  • Betting decisions made based on information from sources outside the platform;
  • Outcomes of bets on sporting events — 391bet acts as an intermediary and has no control over competition results;
  • Indirect, consequential damages, or loss of profits arising from use of the platform;
  • Unauthorized account access resulting from the user voluntarily sharing their own login credentials.

In any case, the maximum liability of the 391bet toward a user is limited to the balance available in that user's account at the time of the event that caused the damage.

14 Changes to Terms and Contact Information

The 391bet may update these Terms and Conditions at any time, publishing the new version on this page. Significant changes will be communicated via the registered email address or through an in-platform notification. Continued use of the services after changes are published constitutes acceptance of the updated terms.

These Terms are governed by Brazilian law. Any disputes shall be submitted to the court of the user's place of residence, in accordance with the Consumer Protection Code.

For questions, complaints, or to exercise any rights relating to these Terms, please contact the 391bet team:

  • E-mail: contato@391bet.biz
  • Live chat: available 24/7 on the platform
  • Last updated: January 2026
Data protection and privacy at 391bet

391bet handles your personal data responsibly and in full compliance with the LGPD – Law No. 13.709/2018. Your information is used solely for account operation and fraud prevention. Read our Privacy Policy in full for more details.

Bet responsibly with 391bet

Betting should be a form of entertainment, not a financial burden. 391bet provides deposit limit, account pause, and self-exclusion tools for any user who needs them. Our platform is strictly for users aged 18 and over. If you need support, call CVV: 188.

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Ready to get started with 391bet?

Now that you know the rules, create your account for free, deposit via Pix, and enjoy a welcome bonus of up to R$ 500.00 on your first deposit.

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